Support — Zoom Integration

VERTEX ERP is committed to providing reliable, timely support for all users of our Zoom integration. Whether you need help connecting your Zoom account, scheduling meetings, or troubleshooting an issue, our support team is here to assist you.

Below you will find all the information you need to reach our support team and get the help you need.

Our support team is available during the following hours:

• Monday to Friday: 8:00 AM — 6:00 PM (CST / Guatemala Time, UTC-6) • Saturday: 9:00 AM — 1:00 PM (CST / Guatemala Time, UTC-6) • Sunday and national holidays: Closed (urgent inquiries via email will be addressed on the next business day)

During holidays or special events, adjusted hours will be communicated in advance via email and our website.

We are committed to responding to all support requests as quickly as possible. Our first response Service Level Agreement (SLA) is:

• Email support: First response within 24 business hours • Live chat (when available): First response within 2 hours during support hours • Critical issues (service outages): First response within 4 hours, including weekends

Responses are provided in the order requests are received. Complex issues may require additional time for investigation, and we will keep you informed of progress throughout.

You can reach our support team through the following channels:

Email Support: • soporte@vertexerp.app — General support and Zoom integration inquiries • hola@vertexerp.app — Sales, billing, and account questions

Phone Support: • +502 3366-5580 (Guatemala) • Available during support hours (Monday–Friday 8 AM–6 PM, Saturday 9 AM–1 PM CST)

Submit a Support Case: • Email soporte@vertexerp.app with the subject line: "[Zoom] Your Issue Description" • Include your VERTEX ERP account email, a description of the issue, and any relevant screenshots • You will receive a confirmation email with a case number for tracking

Live Support: • In-app chat support is available for active subscribers during support hours • Access it from the help icon inside your VERTEX ERP dashboard

We maintain a comprehensive Help Center with guides, tutorials, and troubleshooting articles:

• Help Center: https://vertexerp.app/front-pages/help-center • Zoom Integration Documentation: https://vertexerp.app/front-pages/zoom-documentation

Common topics covered in our knowledge base: • How to connect your Zoom account to VERTEX ERP • Scheduling and managing Zoom meetings • Troubleshooting OAuth authorization errors • Managing meeting recordings and transcriptions • Removing the Zoom integration from your account

We take your data privacy seriously. When you connect Zoom to VERTEX ERP:

• We only access the Zoom data necessary for the integration (meeting creation, user info) • Your Zoom credentials are never stored — we use OAuth 2.0 tokens that can be revoked at any time • All data is encrypted in transit (TLS) and at rest • You can disconnect Zoom and revoke access at any time from Meetings > Integrations in your VERTEX ERP account

For full details, please review our Privacy Policy: https://vertexerp.app/front-pages/privacy